1 month guarantee + 12 months service warranty

Every second hand & refurbished laptop sold by Perfect Computer is covered by a two-stage warranty. Both stages start from the date of delivery shown on your invoice.

Stage 1 — 1-month full guarantee

For the first 30 days from delivery, if the laptop has any functional defect covered by this warranty, we will at our discretion:

• repair the defect at no charge,
• replace the unit with another tested unit of equivalent specs, or
• refund the full amount paid (less any non-refundable shipping).

Stage 2 — 12-month service warranty

From day 31 to month 12, we offer a service warranty at our Mumbai workshop:

• Free diagnosis and labour for any covered functional issue.
• Discounted parts (cost price + handling) — battery, keyboard, screen, motherboard repairs, etc.
• Round-trip courier at customer's cost during this period.

What's covered

• Hardware faults: motherboard, RAM, storage, screen, hinges, ports.
• Battery health below the rated level mentioned on the listing.
• Keyboard, trackpad, speakers, webcam, microphone.
• Power adapter (replacement only, within 30 days).

What's not covered

• Physical damage — drops, dents, cracked screens or chassis after delivery.
• Liquid damage — any sign of moisture ingress voids warranty immediately.
• Unauthorised repair — opening the chassis or replacing parts outside our workshop voids warranty.
• Software issues caused by user installation (malware, OS corruption, driver conflicts on third-party hardware).
• Cosmetic wear that occurred after delivery.
• Pre-disclosed cosmetic blemishes or rated battery health stated in the listing's condition notes.

How to claim

1. WhatsApp us at +91 81691 74397 with your order number, a description of the issue, and 2–3 photos or a short video.
2. We'll respond within 1 business day with a diagnosis path and courier instructions.
3. For defects covered under Stage 1, we cover round-trip shipping. For Stage 2, you cover round-trip shipping; we cover labour.
4. Turnaround: 5–10 working days from receipt at our workshop, subject to part availability.

Other terms

• Warranty is non-transferable. It is valid only for the original buyer named on the invoice.
• Loss of data is not covered. We strongly recommend you back up before sending a unit in for service.
• For B2B orders with GSTIN on the invoice, the same warranty applies.

Questions before buying? Get in touch— we'll happily walk through warranty terms before you order.